Security: Check Login Pages Carefully

IMPORTANT: When logging into Friendster, make sure the URL for the login page is one of the following two:

• http://www.friendster.com/index.php
• http://www.friendster.com/login.php

To find the URL, look at the upper part of your browser in the address bar. If you see a URL that is NOT one of the two listed here, do NOT enter you login information.

Click "log out" which is at the top right of the page. Then click "log in" > check to make sure the URL is one that we’ve listed here and then login to your account.

If you see any suspicious login pages or are asked to login to your account (even though you are already logged in) report them to our Help Department.

Thanks!

Friendster Customer Service

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Who's Viewed Me - Counts reset 3-9-07

Due to technical problems on 3-9-07, the all member's "Who's Viewed Me" counts were reset to zero. We apologize for this inconvenience.

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I am not getting Friendster notifications (verifications, password requests, friend notifications, newsletters, etc) in my personal Yahoo email account.

If you are not receiving our verification messages or other Friendster notifications in your personal Yahoo email account:

You may have blocked Friendster notifications without realizing it.

To check and see if Friendster notifications are being blocked in your Yahoo account:

1. Log into your Yahoo! e-mail address account –
2. Click the options link
3. Click the block addresses link
4. Choose the email address listed as @friendster.com / @mail.friendster / (anything with @friendster)
5. Click the Remove Block button
6. RESEND YOUR FRIENDSTER VERIFICATION CODE, PASSWORD REQUEST ETC

NOTE: if you still do not receive your Friendster notifications do the following:

1. Log into your Yahoo! e-mail address account –
2. Click the options link
3. Click the "Spam protection" link
4. Under the "Spam Filter" section check the "Save these messages in the Bulk Folder for" button and choose "1 month" from the pull down menu
5. Under the "Mark Spam + Not Spam" section, beneath the words "When I mark a message in the Bulk folder as Not Spam" check the "Move the message to my Inbox" check box
6. Click the "Save Changes" button at page bottom
7. RESEND YOUR FRIENDSTER VERIFICATION CODE, PASSWORD REQUEST ETC
8. Log into your Yahoo! e-mail address account –
9. Check your bulk folder for the Friendster message you sent
10. Open the message and click the "not Spam" button > this will send the message to your inbox and you should now be able to receive Friendster notifications

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RE-VERIFY YOUR EMAIL ADDRESS

There was a problem with some email addresses where you will have to re-verify the address. If you are seeing an email verification alert on your home page or you cannot send Friendster messages because your address is not verified, please click the verification alert on your home page > then click the red "generate" link and go to your personal email account and look for the Friendster verification email and follow the instructions on that email to verify your address. If you do not see the Friendster message in your personal email inbox, please check your spam or junk folders. We apologize for this inconvenience and appreciate your understanding.

If you are not receiving our verification messages or other Friendster notifications in your personal Yahoo email account:

You may have blocked Friendster notifications without realizing it.

To check and see if Friendster notifications are being blocked in your Yahoo account:

1. Log into your Yahoo! e-mail address account –
2. Click the options link
3. Click the block addresses link
4. Choose the email address listed as @friendster.com / @mail.friendster / (anything with @friendster)
5. Click the Remove Block button
6. RESEND YOUR FRIENDSTER VERIFICATION CODE, PASSWORD REQUEST ETC

NOTE: if you still do not receive your Friendster notifications do the following:

1. Log into your Yahoo! e-mail address account –
2. Click the options link
3. Click the "Spam protection" link
4. Under the "Spam Filter" section check the "Save these messages in the Bulk Folder for" button and choose "1 month" from the pull down menu
5. Under the "Mark Spam + Not Spam" section, beneath the words "When I mark a message in the Bulk folder as Not Spam" check the "Move the message to my Inbox" check box
6. Click the "Save Changes" button at page bottom
7. RESEND YOUR FRIENDSTER VERIFICATION CODE, PASSWORD REQUEST ETC
8. Log into your Yahoo! e-mail address account –
9. Check your bulk folder for the Friendster message you sent
10. Open the message and click the "not Spam" button > this will send the message to your inbox and you should now be able to receive Friendster notifications

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New - What are Testimonials and Comments?

You can write and post a Testimonial or Comment to another user’s page if they’ve allowed you to do so via their settings. You can also customize Testimonials/Comments with HTML, CSS, and embedded images & video! The maximum characters allowed per Testimonial/Comment is 1000 and you can post a maximum of 200 Testimonials/Comments per 24 hours. Also, you can only post 20 comments to a single user’s page in 24 hrs.

To avoid spamming, we have set the default so that anyone can submit a Testimonial/Comment for you, but only your friends will be auto-approved to show up on your profile. You can change these settings by going to your "Account Settings" page and choosing "Always" to approve Testimonials/Comments automatically as they are added. You can also select "No One" & "Never" to restrict Testimonials/Comments from being submitted.

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New - CAN’T LEAVE COMMENT: YOU’VE REACHED THE "DAILY LIMIT"

You may leave up to 200 comments daily (this is to prevent spamming). The count for leaving comments is reset every 24 hours. If you are seeing a "you’ve reached your daily limit" for sending comments message please log out of your Friendster account (click the log out link at top right of any page) > log back into your account and try leaving a comment. If that fails, try again in 24 hours (when your count will reset). We apologize for any inconvenience.

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New - Why are comments and testimonials a combined feature?

We have received a lot of feedback about merging testimonials and comments. We hear you loud and clear and we are rolling this out now. The new module will keep all historical testimonials and comments and arrange them in date order. Remember, you always have complete control of your testimonials and comments. You can edit them, choose who can leave them, and whether you would like to auto-approve them. Please keep the feedback coming our way!

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New How to sign up for a Friendster profile

1. Go to http://www.friendster.com/
2. Click Sign up Now link - New to Friendster? Sign Up Now!

*If you cannot sign up for a Friendster account try the following:

1. Try a different browser
2. Clear cache/cookies
3. X (close) out your browser - then reopen a new browser page and try signing up again.

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New More Photos, Easier to Upload. Read this for details.

You can now display 100. Also, we have made it even easier to upload multiple photos at once via our new bulk upload feature.

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New How to use the XP Upload Utility?

For instructions on how to use the XP Upload Utility, go to this link:

http://images.friendster.com/images/faq.pdf

If the link does not open, please copy and paste it. You will need Acrobat Reader in order to view this PDF file. Important note: You need to have "Show common tasks in folders" selected, under Tools/Folder Options menu. Otherwise, you won't see the Publish link.

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New - How do I add a School

To add a school, please go here

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How can I make Friendster my homepage?

If you are using IE:

1. Under the "Tools" menu, click "Internet Options".
2. Click on the "General" tab.
3. Type "http://www.friendster.com" in the text box, then OK.

If you are using Firefox:

1. Under the "Tools" menu, click "Options".
2. Click the "General" tab.
3. Type "http://www.friendster.com" in the text box, then OK.

If you are using Firefox or Safari for the Mac:

1. Click on "Firefox" in the top left corner and select "Preferences".
2. If you are not already on the "General" tab, click "General".
3. Type "http://www.friendster.com" in the "Location" area.
4. Click the "Enter" button on your keyboard then close the "Preferences" window.

If you are using Netscape 7.0:

Under the "Edit" menu, click "Preferences". Under the "Home page" section, in the "Home page location" text box, type "http://www.friendster.com". Click "OK."

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What is the "Recent Updates" box on my profile page?

You can now display updates to your profile which have recently occurred. In your settings page, you can choose to show to All (public), Friends Only or Not at all (Hidden). For your convenience, we set your profile to display your "Recent Updates" to "All", so everyone can now see how active your profile is.

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Updating Customized Profile Error: "There was a problem updating your account settings"

We are aware of the current error you are receiving when you attempt to use the edit profile > customize page > custom CSS box = Error, there was a problem updating your account settings". We will have this fixed ASAP. We apologize for this inconvenience.

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My profile is not availabe

If you are not able to view your profile or if you are seeing a page saying your profile is not available : log in and then log out of your Friendster account (click the log out link) > then log back into your account > then hold down the "shift" key (on your keyboard) and click the reload (refresh) button on your browser (f5 key on your keyboard) you may have to do this process this a few times (log out > log in > hold down shift key / click refresh).

If that doesn’t work try clearing your browser cache and cookies - in ie (internet explorer) click the "tools" pull down menu>click internet options > general tab > click delete files and then delete cookies > ok...then try logging back into friendster. Sorry for the hassles.

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Where is the view (or edit) blog photo album link on and my friend’s (and my) profile?

When viewing a friend’s profile: the "view photo album" link has been removed. To see your friend’s blog photo album > click the "view blog" link on their profile page > once you are at their blog you can click on the photo album to see photos (providing your friend has set up their blog to allow you to see the photo albums from their blog page).

When viewing your own profile: the "edit photo album" link has been removed. To access your photos albums > click your "blogs" link > click the "My blog home" link > click the "Photo Albums" tab > your photo album page will show your various photo albums. You can edit them from here (remember - if you want your friends to see your blog photo albums, click the "edit configuration" link within each photo album box > scroll down and check the "Make this photo album public" checkbox > then republish your blog. This will set the photo album to show on your blog page.

NOTE: if you do not see your photo albums on your blog check the following:

click your "blogs" link > click the "My blog home" link > under the "blogs" tab shorcuts click "edit design" > then in the "Currently Selected Template Set" area click the "content" link > scroll down and look on the left side under the "Your Sidebar Content" area and check the box that says "Your Photo Albums" > click save > then republish your blog.

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My 1st degree friend’s profile is showing up as a "Private" profile

This is a transient graph server issue we are working on and will have fixed ASAP. Please try holding down your shift key and click the refresh button on your browser.

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How does converting over to the NEW profile impact my current page?

By selecting the NEW profile layout, you will benefit from a cleaner and more extensible profile design. You will also benefit from new product features designed with the NEW profile in mind. Your friends will be able to more readily locate recent updates to your page, enjoy media content you wish to share and browse your page contents more easily

We have worked hard to ensure that as much of your current design is supported in the NEW profile layout. You are still able to customize a good portion of the CSS which controls your page design as well as take advantage of a simplified method of adding an image to your background. All user profiles will be transitioned to the new profile page on 1/7/07. If you would like to personally save your CSS from the existing profile page (if you haven’t yet converted to the new profile), please do so before that time.

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I'm seeing a message that I've reached my friend limit when trying to add a new friend

We are aware some of you may be seeing this message when trying to add friends. If you are seeing this message that you have reached your friend limit when trying to add a new friend, hold down the "shift" key on your keyboard and click the refresh button on your browser tool bar. You may also want to wait until later in the day and try adding your new friend again. We are working on this transient issue and will have it solved ASAP.

Please note that if you are still seeing this limit message (and you are not at your 1000 friends limit) the person you are trying to add may be at their limit.

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Explore Tab (see friend's latest photos, popular, most grabbed, discussed, slideshows, groups, etc)

The Expore page shows you the following (don't forget to click the "more" link on this page for more options):

Explore Photos:

• Your Friends
• Most Grabbed
• Most Discussed

Explore People:

• Local Singles
• Most Popular

• Most popular groups

DON’T FORGET TO CLICK THE "MORE" LINKS ON THIS PAGE FOR MORE OPTIONS!

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What are public comments?

You can now choose who can submit a comment on your profile and you can auto-approve comments too! You can also dress up your comment with HTML, CSS and embed images & video! Maximum characters per message is 1000 and a user can post a maximum of 200 per 24 hours. Each user can send only 20 posts to another user in 24 hours. For example: If you send one person 20 comments, you can send 9 other people 20 comments also in a 24 hours period.

To avoid spamming, we have set the default so that anyone can submit a comment for you, but only your friends will be auto-approved to show up on your profile. You can change these settings by going to your "Account Settings" page and choosing "Always" to approve comments automatically as they are added. You can also select "No One" & "Never" for nobody to leave a comment and/or to auto-approve from anyone.

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What happened to Friendster Radio powered by Pandora?

Dear Friendster Radio User,

We're contacting you to let you know that on Feb 1, 2007 we will be removing the music tab and associated Friendster Radio powered by Pandora feature from Friendster.com.

You will still be able to access your Pandora account and radio station by going directly to Pandora.com and using the sign-in information that you originally registered with Pandora. If you need help with your Pandora account, please visit here. Also, If you have any questions regarding your Friendster account, please visit here.

Thanks,

The Friendster Team

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Why is my Friendster Group growing so quickly?

Dear Friendster Group Ownerc,

You may have seen an increase in activity within your Friendster Group (if you haven’t, you probably will soon).

Why is this the case? Well, we’ve significantly upgraded Groups and have added Groups to the Updates section on everyone's homepage. So now, when activity happens in your group – new members, new posts, and new announcements – it appears on every group member’s homepage. And, millions of Friendster members can also subscribe to Group Updates either daily or weekly via email – so your group activity is likely being emailed to group members as well. Toreceive Group Updates by email, simply click on "Settings" at the top right of any Friendster page, click on the second tab called "Notification Settings," and set "Group Updates" to either daily or weekly. Group Updates default to weekly.

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Have you received a HOAX message like this? "FRIENDSTER IS TOO CROWDED=ALLEN SMITH"

If you have been forwarded a hoax chain letter from a non-existent Allen Smith in regard to Friendster becoming too crowded and deleting accounts, ignore it. This is a hoax that has been around for nearly two years. Please tell your friends to stop forwarding this hoax announcement. Friendster is not closing. Friendster will make any announcements to members in the alert section of your home page.

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Who can view my full profile?

This is determined by your Account Settings, under a setting called "Who can view my full profile?". The settings are as follows:

My Friends (also known as 1st degree friends) - These are the people you have directly added as friends to your Friendster profile. Choosing this setting means that only these people will see your full profile. Other members will only see a mini profile (very limited information). Non members that find you in a search will also see limited information.

Two degrees (friends of friends) - These are the friends of people connected to you as 1st degree friends (but not directly connected to you). Choosing this setting means that both your friends and your friend's friends will be able to see your full profile. Other members will only see a mini profile (very limited information). Non members that find you in a search will also see limited information.

Anyone - This is just what it says. Anyone online that comes across your profile will see your entire profile. This means that people that are not registered with Friendster or logged-in to Friendster will be able to view your full profile. In order to utilize Friendster communication features such as messaging, registration or log-in is required.

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